FREQUENTLY ASKED QUESTIONS

WHY CHOOSE US?

We are professional, trust worthy and we provide an excellent service. The products we use are safe, keeping your family safe and healthy.

ARE YOU INSURED?

We are a fully bonded cleaning service. We carry insurance for the work that we do in your home and business. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

WHAT ABOUT PETS?

We are a Pet friendly cleaning service, we like to provide a home that is comfortable and safe for your pets. During service we require that you do keep your pet somewhere they will be comfortable & safe away from the cleaners — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

WHAT WE DON'T DO?

We require that all personal items are put away in a safe space prior to service. We will not touch your personal items to complete your services.

WHAT WE REQUIRE OF ALL CUSTOMERS?

We respectfully request that all customers treat our cleaners with respect, dignity and kindness. We do not tolerate indecorous behavior of customers towards our cleaners during service.

WHEN IS THE PAYMENT DUE?

All payments must be paid prior to service. We will not complete your service, if you have not made a full payment prior to the date of service.

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ShiningPro Cleaning Services